The morning Brief.
Henderson Hospitality Group.
Good morning. Three things from last night, in order of attention.
Covers came in 23% below the four-Tuesday rolling average — 64 covers versus the 83 expected. Three of your top-decile loyalty members were spotted on social media at The Steakhouse on Bay, your closest cross-river competitor. They dropped their wine-pairing menu from $89 to $65 last Wednesday, which the Pulse flagged on Friday but no one acted on. Lou queued a counter-playbook in The Inbox last night — a $69 weekday pairing window, Tuesday-through-Thursday — for your approval before service tonight.
Henderson party of 14 booked for the back patio at 7:30 PM. Mrs. Henderson's 30th anniversary — the bottle of '14 Caymus is the same one she had at Plaza in 2021 (Logbook entry from server Sofia R, three years ago). The dietary note is in OpenTable: bride's mother is allergic to shellfish — kitchen has been pre-warned, kitchen lead Marcus confirmed. The Logbook flagged a similar incident at Westgate two weeks ago (Table 11, $148 comp); the runner check we added is in effect tonight. If it goes well, this is a referral source you've earned across three years — handle the table accordingly.
For the third consecutive week, Marcus L.'s void rate at Plaza Pavilion is running 2.3× the floor average. Concentration: 6-8 PM shifts, Tuesday through Thursday, often on tables he serviced earlier in the night. Pattern is consistent with the void-after-comp signature flagged in NRA Operations Report 2024. Estimated monthly impact at current rate: $1,820. Two manager swipes from Sofia R authorized one void each — both legitimate. The remaining nine voids over the last 21 days do not show paired manager auth. Recommended action: schedule conversation, review POS authorization protocol, do not assume bad faith yet.